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Should you have any questions or concerns regarding any item on this website please email to: info@aimeenielsen.com
Return/Exchange/Refund Policy accessories, clothing, and limited drops (excluding custom design and couture pieces):
-We will accept exchanges and returns for refund of only undamaged unworn items up to 25 days after your receipt of your item.
-We cannot accept exchanges or returns or refunds of items that are damaged or worn.
- Once your order is shipped, we cannot do a cancellation of your order, and it will need to be processed as a return or an exchange if you wish.
- Once your order is confirmed delivered to your provided address, we can no longer be responsible or liable for any intervening or superseding circumstances that may arise thereafter to your package.
- If you have a return or exchange, please mail the undamaged/unworn item back to us with the self addressed label. Once we receive your returned item, we can process the return or exchange and any refund in the original form of payment if applicable within 7 days thereafter.
Return/contact address:
Nielsen Creative LLC
445 W. 40TH ST
PO BOX 403471
MIAMI BEACH, FL 33140
Shipping and shipping time frame:
-Items are hand made to order so please allow up to 2 weeks from the day you placed your order to receive your finished item.
-For all international shipments the customer is responsible for all duty fees associated with shipment in accordance with that countries duty fee requirements.
Cancellation Policy:
- Only orders cancelled within 24 hours of payment confirmation of the order and are eligible for a full refund.
- Orders cancelled after the 24 hours of payment confirmation of the order and before shipment of the garment are only eligible for a partial refund: 50% of the total cost of the total purchase price. This is because all items are made to order and once your order is placed, work begins on your item ordered.
- Once an order has been shipped it can no longer be cancelled and is not eligible for any refund. Any applicable refunds would be processed within 7 days and after receipt of the returned item if applicable.
Should you have any specific questions or special situations please do not hesitate to email at info@aimeenielsen.com
International shipping is currently available. However, for all international shipments the customer is responsible for all duty fees associated with the shipment in accordance with that countries duty fee requirements.
Copyright & Trademark notice for all pages of this website and all fashion designs. Any unauthorized distribution or use for a commercial or criminal purpose absent written consent is subject to violation of Federal Law.
All names, trade-dress, and service marks of Nielsena Sport and Aimee Nielsen are owned trademarks by Nielsen Creative LLC. Use without written consent is prohibited and a violation of Federal Law.
In no event shall Nielsen Creative LLC, Aimee Nielsen, Nielsena Sport or its affiliates be liable for any direct, indirect, consequential, punitive, special damages, or damages of any kind in tort or any other legal theory that directly or indirectly results from mistakes, errors, omissions, viruses, failure of performance, intervening acts, supervening acts whether or not resulting from third parties, acts of God, theft, unauthorized website usage, destruction, or failure of communication.
Please refer to the individual items in the online store for specific sizing and contents tailored to that item.
For all customer service related issues and online store orders please email: info@aimeenielsen.com
For all styling, celebrity requests, collaborations, art, or any other business related requests please email: aimeenielsen@aimeenielsen.com